Shipping policy

Thank you for shopping at ZYVO MART, operated by MUHAMMAD SAAD LOWELL LTD (Company Number: 17281658). We are dedicated to delivering your orders quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with your official tracking details.

Please note that order processing time is separate from the shipping transit duration.

2. Shipping Destinations & Estimates

We offer tracked shipping across our major operating destinations. Our estimated transit duration for domestic deliveries is between 7 to 12 business days after the order has been successfully processed and handed over to our delivery carriers.

Delivery times are estimates provided by our shipping partners and, while we make every effort to ensure fast delivery, arrival times are not completely guaranteed due to potential external carrier delays or custom hold-ups.

3. Shipping Rates & Transparency

Shipping charges for your order will be calculated and clearly displayed at the checkout boundary before you make your final payment card confirmation. Unless specified under a special storefront promotion, all customs duties, local taxes, or import fees applied by your destination country are the sole responsibility of the customer. [1]

4. Shipment Confirmation & Order Tracking

Once your order has left our fulfillment facility, we will automatically send a shipment confirmation email containing your tracking number(s). The tracking system typically updates and becomes active within 24 to 48 hours of dispatch. You can use this data to track your parcel's progress layout in real time.

5. Damages & Missing Deliveries

ZYVO MART is liable for ensuring your parcel arrives safely. If you receive your order and notice that the packaging or item is damaged, or if your estimated delivery window has passed and your package has not arrived, please inspect the details and contact our support network immediately at zyvomartofficial@gmail.com so we can evaluate the issue and make it right.

6. Contact Information

If you have any questions, concerns, or need direct tracking assistance regarding your package boundaries, our dedicated team is available 24/7 to support you:

• Operating Brand: ZYVO MART
• Corporate Entity: MUHAMMAD SAAD LOWELL LTD (UK Company Number: 17281658)
• Registered Address: Office 19504 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
• Support Email: zyvomartofficial@gmail.com
• WhatsApp Messages Only: +447868197203